Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "teo88," "we," "us," or "our" refers to the teo88 online betting platform and its operators.
• "You," "your," or "player" refers to any individual who accesses, registers for, or uses the teo88 platform.
• "Account" refers to the personal betting account you create on teo88 by completing the registration process.
• "Services" refers to all sports betting, live casino, slot gaming, and related entertainment products offered on the teo88 platform.
• "Deposit" refers to the transfer of funds from your personal bank account or e-wallet to your teo88 account balance.
• "Withdrawal" refers to the transfer of funds from your teo88 account balance to your verified Indonesian bank account.
• "Bonus" refers to promotional offers, free bets, free spins, cashback, or other incentives provided by teo88 subject to specific terms.
• "Wager" or "Stake" refers to the amount of money you bet on a sports event, casino game, or slot spin.
• "KYC" refers to Know Your Customer verification procedures requiring identity document submission.

2. Eligibility & Account Registration

2.1 Age Requirement

You must be at least 21 years of age to register for and use teo88. We enforce strict age verification through our mandatory KYC process. By creating an account, you warrant that you meet this minimum age requirement. Providing false age information is grounds for immediate account closure and forfeiture of all balances.

2.2 Residency Requirement

teo88 services are available to residents of Indonesia. You must be physically located in Indonesia when accessing our platform. We reserve the right to request proof of residency and may restrict accounts that attempt to access services from prohibited jurisdictions.

2.3 Legal Capacity

You warrant that you have the legal capacity to enter into binding contracts under Indonesian law and that using teo88's services does not violate any laws applicable to you. You are solely responsible for determining whether your use of our platform complies with your local regulations.

2.4 Account Creation

To create an account, you must provide accurate, complete, and current information including your full name, date of birth, email address, phone number, and residential address. You may only create one account per person. Multiple accounts are strictly prohibited and will result in closure of all accounts and forfeiture of balances.

2.5 Account Security

You are responsible for maintaining the confidentiality of your account username and password. You must not share your login credentials with any third party. Any activity conducted through your account will be deemed to have been authorized by you. If you suspect unauthorized access, you must notify our support team immediately via live chat.

2.6 KYC Verification

teo88 requires all players to complete KYC verification before processing withdrawals. You must submit a clear photo of your Indonesian KTP (identity card) and proof of address (utility bill, bank statement, or government letter issued within the past three months). We reserve the right to request additional documentation at any time to verify your identity, age, and residency.

3. Deposits & Payment Methods

3.1 Accepted Payment Methods

teo88 accepts deposits via Indonesian bank transfer (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). All deposits must be made in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50,000 for bank transfers and Rp 20,000 for e-wallets unless otherwise stated.

3.2 Deposit Processing

Bank transfer and e-wallet deposits are typically processed instantly. However, processing times may vary depending on your bank's or payment provider's systems. teo88 is not responsible for delays caused by third-party payment processors. If your deposit does not appear in your account balance within 30 minutes, contact our support team with your transaction receipt.

3.3 Source of Funds

All deposits must come from a bank account or payment method registered in your own name. Third-party deposits are strictly prohibited. We reserve the right to request proof that deposited funds originated from legitimate sources and to return deposits that we believe may be connected to money laundering or other illegal activities.

3.4 Deposit Limits

You may set daily, weekly, or monthly deposit limits as part of our Responsible Gaming commitment. Once set, deposit limits cannot be increased immediately—requests to increase limits are subject to a 24-hour cooling-off period. You may decrease your limits at any time, and the new limit takes effect immediately.

4. Withdrawals & Payout Policy

4.1 Withdrawal Requirements

To request a withdrawal, your account must be fully verified through our KYC process. The minimum withdrawal amount is Rp 100,000. Withdrawals are processed to the Indonesian bank account registered in your name that you submitted during KYC verification. We do not process withdrawals to third-party accounts.

4.2 Processing Times

Withdrawal processing times vary by VIP tier: Bronze/Silver members (12-24 hours), Gold members (6-12 hours), Platinum members (3-6 hours), Diamond members (1-3 hours), and Black Diamond members (under 1 hour). These are target processing times; actual times may vary depending on bank processing schedules and verification requirements.

4.3 Wagering Requirements

Deposits must be wagered at least once (1x turnover requirement) before withdrawal. This anti-money-laundering measure ensures teo88 is not used as a money transfer service. Bonus funds are subject to their own wagering requirements as specified in the bonus terms.

4.4 Withdrawal Fees

teo88 does not charge withdrawal fees. All transaction costs are covered by us. However, your receiving bank may charge fees for incoming transfers—these fees are beyond our control and are the responsibility of the account holder.

4.5 Verification Delays

We reserve the right to conduct additional verification checks on withdrawal requests, particularly for large amounts or unusual betting patterns. Such verification may delay processing by 24-72 hours. You will be notified if additional documentation is required.

5. Bonuses & Promotions

5.1 Bonus Eligibility

Bonuses and promotions are available to eligible teo88 members as outlined in each promotion's specific terms. Unless stated otherwise, bonuses are limited to one per person, household, IP address, and payment method. Attempting to abuse bonuses through multiple accounts will result in forfeiture of all bonuses and potential account closure.

5.2 Wagering Requirements

All bonuses are subject to wagering requirements (also called turnover requirements) that must be met before bonus-related winnings can be withdrawn. Wagering requirements vary by promotion and are stated in the specific bonus terms. For example, a Rp 100,000 bonus with 20x wagering requires Rp 2,000,000 in total bets before withdrawal.

5.3 Game Contributions

Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games like blackjack, roulette, and baccarat may contribute less (e.g., 10-50%). Specific game contributions are stated in each bonus's terms. Betting on low-risk outcomes to meet wagering requirements may result in bonus forfeiture.

5.4 Maximum Bet Rules

When playing with bonus funds, you must adhere to maximum bet limits specified in the bonus terms (typically Rp 50,000 - Rp 100,000 per bet). Exceeding the maximum bet while bonus wagering requirements are active may result in forfeiture of the bonus and associated winnings.

5.5 Bonus Forfeiture

teo88 reserves the right to cancel bonuses and void associated winnings if we determine that bonus terms have been violated, that bonus abuse has occurred, or that betting patterns indicate fraudulent or irregular play. This includes but is not limited to: multiple account creation, coordinated betting, arbitrage betting, low-risk betting strategies, or any other conduct we deem abusive.

6. Sports Betting Rules

6.1 Bet Acceptance

All bets are subject to acceptance by teo88. We reserve the right to refuse any bet for any reason, including but not limited to: suspected fraudulent activity, account restrictions, technical errors, or betting patterns that suggest coordinated manipulation. Bets are not official until confirmed in your betting history.

6.2 Bet Settlement

Sports bets are settled based on the official result at the end of regulation time unless otherwise specified in the market description. Overtime, extra time, and penalty shootouts are excluded unless explicitly stated. We use official league and governing body sources for result verification.

6.3 Postponed or Abandoned Events

If a sports event is postponed and rescheduled within 48 hours, all bets remain valid and will be settled based on the rescheduled result. If an event is postponed beyond 48 hours or abandoned, all bets are void and stakes are returned. Exceptions apply to specific sports and are outlined in our detailed sports rules.

6.4 Live Betting

Live (in-play) betting is subject to rapid odds changes and delayed acceptance due to real-time action. Bets placed during live betting are accepted at the odds displayed at the time of bet placement confirmation, not the odds shown when you clicked. Live betting is subject to VAR (Video Assistant Referee) reviews in football—bets may be suspended during reviews and settled based on the final decision.

6.5 Obvious Errors

teo88 reserves the right to void bets that were accepted due to obvious errors, including but not limited to: incorrect odds (e.g., odds of 100.00 displayed when 1.50 was intended), events listed with incorrect participants or start times, or bets accepted after an event has already concluded. Affected players will be notified and stakes refunded.

7. Casino & Slot Game Rules

7.1 Random Number Generator (RNG)

All casino and slot games on teo88 use certified Random Number Generator technology to ensure fair and unpredictable outcomes. RNG systems are regularly audited by independent testing agencies. Game outcomes cannot be predicted or manipulated by teo88 or players.

7.2 Return to Player (RTP)

Each slot and casino game has a theoretical Return to Player percentage representing the expected payout over millions of game rounds. RTP information is available in each game's information panel. RTP is a long-term statistical average—individual sessions may vary significantly.

7.3 Disconnections

If you experience a disconnection during casino or slot play, any in-progress game rounds will continue to completion according to the game rules. Results and outcomes are saved and will be displayed when you reconnect. If your bet was placed and accepted before disconnection, the result stands regardless of whether you saw it complete.

7.4 Malfunction Voids All Pays

In the event of a game malfunction or software error, all affected bets are void and stakes are returned. This includes display errors, RNG failures, server crashes, or other technical issues that compromise game integrity. We will investigate malfunctions and communicate findings to affected players.

8. Prohibited Activities

8.1 Fraud & Abuse

You must not engage in fraudulent, abusive, or illegal activity on teo88. Prohibited conduct includes but is not limited to: creating multiple accounts, using stolen payment methods, colluding with other players, exploiting software bugs, using automated betting bots, participating in bonus abuse schemes, or laundering money through our platform.

8.2 Underage Gambling

Underage gambling is strictly prohibited. You must be at least 21 years of age to use teo88. If we discover that you were underage at the time of account creation or any betting activity, your account will be closed immediately, all bets will be void, and all balances will be forfeited. We may report underage gambling attempts to relevant authorities.

8.3 Arbitrage & Syndicate Betting

teo88 prohibits arbitrage betting (exploiting odds differences across multiple platforms) and syndicate betting (coordinated betting groups). We monitor betting patterns and reserve the right to limit stakes, close accounts, or void bets from players engaged in such activities.

8.4 Consequences of Prohibited Activities

If you engage in prohibited activities, teo88 may take any or all of the following actions: void bets and confiscate winnings, close your account permanently, withhold withdrawals pending investigation, report activity to payment providers and authorities, and pursue legal action for damages.

9. Responsible Gaming & Self-Exclusion

9.1 Age Restriction

You must be 21 years of age or older to use teo88. Gambling by minors is illegal and will result in immediate account closure and forfeiture of all funds.

9.2 Responsible Gaming Tools

teo88 provides responsible gaming tools including deposit limits, loss limits, session time limits, reality check reminders, and self-assessment quizzes. We encourage all players to use these tools proactively. For detailed information, please visit our Responsible Gaming page.

9.3 Self-Exclusion

If you feel gambling is becoming a problem, you may activate self-exclusion for a period of your choice (24 hours, 7 days, 30 days, 3 months, 6 months, or permanently). During self-exclusion, your account will be suspended and you will not be able to log in, deposit, or play. Contact our support team to activate self-exclusion.

9.4 Problem Gambling Support

If you or someone you know is struggling with problem gambling, please seek help. Our support team can provide referrals to professional counseling services. Gambling should be entertainment, not a source of stress or financial hardship.

10. Account Suspension & Closure

10.1 teo88-Initiated Closure

teo88 reserves the right to suspend or close your account at any time for any reason, including but not limited to: violation of these Terms & Conditions, fraudulent activity, abusive behavior toward staff, failure to complete KYC verification, or extended account inactivity. If we close your account, we will notify you via email and refund any remaining legitimate balance after deducting outstanding obligations.

10.2 Player-Initiated Closure

You may request account closure at any time by contacting our support team. Upon closure, you must withdraw any remaining balance. Closed accounts cannot be reopened—you must create a new account if you wish to return to teo88.

10.3 Inactive Accounts

Accounts with no login activity for 12 consecutive months are considered inactive. Inactive accounts with balances below Rp 50,000 may be closed and balances forfeited. Accounts with balances above Rp 50,000 will remain open but may be subject to a monthly maintenance fee of Rp 10,000. We will notify you via email before closing inactive accounts or charging fees.

11. Intellectual Property

All content on the teo88 platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software, and trademarks, is the property of teo88 or our licensors and is protected by Indonesian and international intellectual property laws. You may not copy, reproduce, distribute, modify, display, perform, or create derivative works from any teo88 content without our prior written consent.

12. Limitation of Liability

12.1 Service Availability

teo88 strives to maintain 24/7 platform availability but does not guarantee uninterrupted service. We are not liable for losses resulting from platform downtime, technical failures, network issues, or scheduled maintenance. We will make reasonable efforts to notify players of planned maintenance in advance.

12.2 Third-Party Providers

teo88 partners with third-party game providers, payment processors, and service vendors. We are not responsible for errors, delays, or failures caused by third-party systems beyond our control. This includes bank processing delays, e-wallet system outages, and game provider server issues.

12.3 Maximum Liability

In no event shall teo88's total liability to you for all claims arising from your use of our services exceed the total amount deposited into your account in the six months preceding the claim. This limitation applies to all types of damages including direct, indirect, incidental, consequential, or punitive damages.

13. Dispute Resolution

13.1 Internal Complaints Process

If you have a complaint about any aspect of teo88's services, please contact our support team via live chat or email with detailed information about your concern. We will investigate and respond within 7 business days. Most disputes are resolved at this stage.

13.2 Escalation

If you are not satisfied with the initial resolution, you may escalate your complaint to our management team. Escalated complaints are reviewed by senior staff and receive a final response within 14 business days.

13.3 Independent Review

If you remain dissatisfied after exhausting our internal complaints process, you may request independent review through our licensing jurisdiction's dispute resolution mechanism. Details will be provided upon request.

14. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of our international licensing jurisdiction. By using teo88, you consent to the exclusive jurisdiction of the courts of that jurisdiction for the resolution of any disputes arising from these terms or your use of our services.

You acknowledge that online gambling regulations vary by jurisdiction and that you are responsible for ensuring your use of teo88 complies with all laws applicable to you in Indonesia.

15. Changes to Terms & Conditions

teo88 reserves the right to modify these Terms & Conditions at any time. We will notify players of material changes via email and/or a notice on our website. Continued use of teo88 after changes become effective constitutes your acceptance of the modified terms. If you do not agree to the changes, you must stop using our services and close your account.

The most current version of our Terms & Conditions is always available on this page. We recommend reviewing this page periodically to stay informed of any updates.

16. Contact Information

If you have questions about these Terms & Conditions or need assistance with any aspect of teo88's services, please contact us:

• Live Chat: Available 24/7 via the chat icon on our website
• Email: [email protected]
• Response Time: We aim to respond to all inquiries within 24 hours

For responsible gaming support, please visit our Responsible Gaming page.