Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you register for a teo88 account, we collect the following personal information:

• Identity Information: Full name, date of birth, gender, nationality
• Contact Information: Email address, phone number, residential address
• Account Credentials: Username, password (stored in encrypted form)
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet information (account ID, registered phone number)
• Verification Documents: Indonesian KTP (identity card), proof of address documents, selfie photographs for identity verification
• Transaction History: Deposit amounts, withdrawal requests, betting history, game play records, bonus claims
• Communication Records: Live chat transcripts, email correspondence, support tickets

1.2 Information We Collect Automatically

When you use teo88, our systems automatically collect certain technical and behavioral data:

• Device Information: IP address, device type (mobile/desktop), operating system, browser type and version
• Usage Data: Pages visited, time spent on pages, click patterns, referral sources, exit pages
• Location Data: Approximate geographic location based on IP address (city/region level, not precise GPS coordinates)
• Cookies and Tracking Technologies: Session cookies, preference cookies, analytics cookies (see Section 8 for details)
• Betting Patterns: Frequency of play, stake sizes, game preferences, win/loss trends (used for responsible gaming monitoring and fraud detection)

1.3 Information from Third Parties

We may receive limited information from third-party service providers including:

• Payment Processors: Transaction confirmation, payment method validation, fraud risk scores
• Identity Verification Services: KYC verification results, document authenticity checks, age verification confirmation
• Anti-Fraud Services: Risk assessment scores, device fingerprinting data, account linkage analysis

2. How We Use Your Information

2.1 Service Provision

We use your personal information to provide teo88 services including:

• Creating and managing your betting account
• Processing deposits and withdrawals to/from your Indonesian bank accounts or e-wallets (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, LinkAja)
• Enabling you to place bets on sports events, play casino games, and access slot entertainment
• Calculating odds, settling bets, and crediting winnings to your account
• Providing customer support through live chat and email

2.2 Legal and Regulatory Compliance

We are required by law and our licensing conditions to use your information for:

• Age Verification: Confirming you are at least 21 years old as required by Indonesian law and our terms
• Identity Verification (KYC): Preventing identity fraud, money laundering, and terrorist financing
• Regulatory Reporting: Providing data to licensing authorities and regulators as legally required
• Tax Compliance: Maintaining transaction records as required by tax authorities
• Dispute Resolution: Investigating player complaints, bet disputes, and potential rule violations

2.3 Fraud Prevention and Security

We use your information to protect you and teo88 from fraudulent activity:

• Detecting multiple accounts, collusion, or bonus abuse
• Identifying suspicious betting patterns or potential match-fixing participation
• Preventing unauthorized account access and payment fraud
• Blocking accounts linked to money laundering or illegal activity
• Verifying that withdrawals are processed to accounts in your own name

2.4 Responsible Gaming

We use behavioral data to promote responsible gaming:

• Monitoring play duration, frequency, and stake patterns for signs of problem gambling
• Enforcing deposit limits, loss limits, and session time limits you set
• Providing reality check reminders based on your session duration
• Implementing self-exclusion when you request it
• Identifying players who may benefit from responsible gaming interventions

2.5 Service Improvement and Personalization

We use aggregated and anonymized data to improve teo88:

• Analyzing which games and sports markets are most popular among Indonesian players
• Optimizing website performance, mobile responsiveness, and page load times
• Identifying and fixing technical bugs or user experience issues
• Developing new features based on player preferences (e.g., adding e-wallet options, expanding BRI Liga 1 coverage)
• Personalizing game recommendations based on your play history (you can opt out in account settings)

2.6 Marketing Communications (With Your Consent)

If you opt in to marketing communications, we may use your email address and phone number to send:

• Promotional offers, bonus announcements, and exclusive VIP deals
• Notifications about new game releases or major sports events (EPL matches, BRI Liga 1, Champions League, World Cup)
• Personalized recommendations based on your betting preferences

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or adjusting your communication preferences in account settings. We will never send marketing communications without your explicit consent.

3. Data Sharing and Disclosure

3.1 When We Share Your Information

teo88 shares your personal information only in the following limited circumstances:

3.2 Service Providers

We share data with trusted third-party service providers who help us operate teo88:

• Payment Processors: To process deposits and withdrawals via Indonesian banks and e-wallets
• KYC Verification Providers: To verify your identity documents and age
• Game Providers: To deliver live casino games, slots, and sports betting markets (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and others)
• Cloud Hosting Providers: To store data on secure servers
• Customer Support Tools: To manage live chat and support ticket systems
• Analytics Providers: To analyze website performance and user behavior (anonymized data only)

All service providers are contractually obligated to protect your data, use it only for specified purposes, and comply with data protection standards equivalent to ours.

3.3 Legal Obligations

We may disclose your information when required by law or legal process:

• To comply with court orders, subpoenas, or legal investigations
• To respond to lawful requests from licensing authorities or gaming regulators
• To report suspicious activity to anti-money-laundering authorities
• To cooperate with law enforcement investigating fraud or other crimes

3.4 Business Transfers

If teo88 is acquired, merged, or undergoes a business restructuring, your personal information may be transferred to the new entity. You will be notified via email of any such change and given the opportunity to delete your account if you do not consent to the transfer.

3.5 What We Never Share

teo88 will never:

• Sell your personal information to third parties for their marketing purposes
• Share your betting history or financial details with advertisers
• Provide your contact information to other gambling operators
• Disclose your information to any party not listed in this Privacy Policy without your explicit consent

4. Data Security Measures

4.1 Encryption

All data transmitted between your device and teo88 servers is protected by industry-standard SSL/TLS encryption (minimum 256-bit). This includes login credentials, personal information, and payment details. Our SSL certificate is verified and updated regularly.

4.2 Secure Storage

Personal data is stored on secure servers located in certified data centers with:

• Physical security measures (24/7 surveillance, biometric access control)
• Network security (firewalls, intrusion detection systems, DDoS protection)
• Database encryption (data-at-rest encryption using AES-256)
• Regular security audits and penetration testing by independent cybersecurity firms

4.3 Access Controls

Access to personal data is restricted to authorized teo88 personnel who require it to perform their job functions (customer support, compliance, technical administration). All staff members sign confidentiality agreements and receive data protection training.

4.4 Password Security

Your account password is stored using one-way cryptographic hashing algorithms. teo88 staff cannot see your password—only you know it. We recommend using a strong, unique password (minimum 8 characters with uppercase, lowercase, numbers, and symbols) and never sharing it with anyone.

4.5 Payment Security

Payment processing is handled by certified third-party payment processors that comply with Payment Card Industry Data Security Standards (PCI DSS). teo88 does not store your full bank account numbers or e-wallet passwords—only the minimum information needed to process transactions (account holder name, bank name, last 4 digits for verification).

4.6 Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you via email within 72 hours of discovering the breach, describe what data was affected, explain what steps we are taking to address the breach, and advise you on protective measures you can take.

5. Data Retention

5.1 Active Accounts

We retain your personal information for as long as your teo88 account remains active. This includes all identity documents, transaction history, betting records, and communications.

5.2 Closed Accounts

After you close your account, we retain certain information for legal and regulatory compliance purposes:

• Identity and KYC Documents: Retained for 7 years to comply with anti-money-laundering regulations
• Transaction History: Retained for 7 years for tax compliance and dispute resolution
• Betting Records: Retained for 7 years as required by our gaming license
• Communication Records: Retained for 3 years for customer service quality assurance and dispute resolution

5.3 Marketing Data

If you opt out of marketing communications, we will stop sending promotional emails immediately but will retain a record of your opt-out preference to ensure we don't accidentally contact you in the future.

5.4 Deletion Requests

You can request deletion of your personal information at any time. However, we may be legally required to retain certain data (identity documents, financial records) even after deletion requests. We will delete all data not subject to legal retention requirements within 30 days of your request.

6. Your Privacy Rights

6.1 Right to Access

You have the right to request a copy of all personal information teo88 holds about you. We will provide this data in a structured, commonly used format (typically PDF or CSV) within 30 days of your request. There is no charge for your first access request per year; subsequent requests may incur a reasonable administrative fee.

6.2 Right to Correction

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information (email, phone, address) directly in your account settings. For changes to identity documents or financial details, contact our support team with updated documentation.

6.3 Right to Deletion

You have the right to request deletion of your personal information, subject to legal retention requirements. To delete your data, you must first close your account, withdraw any remaining balance, and submit a deletion request to our support team. We will confirm completion within 30 days.

6.4 Right to Data Portability

You have the right to receive your personal data in a portable format (e.g., CSV or JSON file) that you can transfer to another service provider. This includes account information, betting history, and transaction records. Contact support to request a data export.

6.5 Right to Object

You have the right to object to certain data processing activities, including:

• Marketing communications (opt out via email unsubscribe link or account settings)
• Personalized game recommendations (disable in account settings)
• Non-essential cookies (manage via browser settings or our cookie consent banner)

You cannot object to data processing that is necessary to provide teo88 services (account management, payment processing, KYC verification) or required by law (regulatory reporting, anti-money-laundering checks).

6.6 How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection Officer via:

• Email: [email protected] (subject line: "Privacy Rights Request")
• Live Chat: Available 24/7 on our website

We will respond to all requests within 30 days. We may request additional information to verify your identity before processing requests involving sensitive data.

7. International Data Transfers

teo88 operates internationally and may transfer your personal information to countries outside Indonesia, including to our licensing jurisdiction and to service providers located in various countries. Some of these countries may have data protection laws that differ from Indonesian regulations.

When we transfer your data internationally, we ensure adequate protection through:

• Contracts with service providers that require them to protect your data to standards equivalent to this Privacy Policy
• Compliance with international data protection frameworks where applicable
• Use of secure, encrypted transmission channels for all international data transfers

By using teo88, you consent to the international transfer of your data as described in this Privacy Policy.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit teo88. They help us remember your preferences, keep you logged in, and analyze how you use our platform.

8.2 Types of Cookies We Use

8.3 Managing Cookies

You can control cookies through:

• Cookie Consent Banner: When you first visit teo88, you can accept or reject non-essential cookies
• Browser Settings: Most browsers allow you to block or delete cookies. Consult your browser's help documentation
• Account Settings: Logged-in users can manage cookie preferences in account settings

Note: Disabling essential cookies will prevent you from using teo88's core services (login, betting, payments).

9. Third-Party Websites

teo88 may contain links to third-party websites (payment processors, game providers, social media platforms). This Privacy Policy applies only to teo88. We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policies of any external sites you visit.

10. Children's Privacy

teo88 is strictly for adults aged 21 and older. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from someone under 21, we will delete that information immediately and close the associated account. If you believe a minor has accessed teo88, please contact our support team immediately.

11. Changes to This Privacy Policy

teo88 reserves the right to update this Privacy Policy to reflect changes in our practices, technologies, legal requirements, or business operations. Material changes will be communicated via:

• Email notification to your registered email address (sent at least 30 days before changes take effect)
• A prominent notice on the teo88 homepage
• An updated "Last Updated" date at the top of this page

Your continued use of teo88 after changes take effect constitutes acceptance of the updated Privacy Policy. If you do not agree to the changes, you must stop using our services and may request account closure and data deletion.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or teo88's data practices, please contact us:

• Data Protection Officer Email: [email protected]
• Live Chat Support: Available 24/7 via the chat icon on our website
• Subject Line for Privacy Inquiries: "Privacy Policy Question" or "Data Protection Request"
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours

For general customer service inquiries unrelated to privacy, please use our standard support channels. For legal and regulatory matters, please review our Terms & Conditions.