Responsible Gaming

Our Commitment to Responsible Gaming

At teo88, we believe gambling should be a form of entertainment—not a way to make money, solve financial problems, or escape personal issues. While the majority of our members gamble responsibly and enjoy betting on BRI Liga 1, EPL matches, live casino games, and slot entertainment without problems, we recognize that a small percentage of players may develop unhealthy gambling behaviors.

That's why teo88 has implemented a comprehensive responsible gaming program designed to help you stay in control. Our program includes player protection tools, educational resources, early warning systems, and access to professional support services. We are committed to creating a safe gambling environment where Indonesian players can enjoy our platform responsibly.

This page explains the signs of problem gambling, the tools available to help you manage your play, and where to get help if you feel gambling is negatively affecting your life. If you ever feel concerned about your gambling habits or those of someone you know, please read this information carefully and reach out to our support team or the professional organizations listed below.

Recognizing Problem Gambling

Problem gambling—also called gambling addiction or compulsive gambling—is a behavioral disorder characterized by an inability to control gambling despite negative consequences. It affects people of all ages, income levels, and backgrounds. Indonesian players are not immune; anyone who gambles can develop problems if they lose control.

Warning Signs You May Have a Gambling Problem

Ask yourself these questions honestly:

• Do you gamble with money you cannot afford to lose, such as rent money, bill payments, or funds needed for food and family expenses?
• Have you borrowed money, sold possessions, or taken out loans specifically to fund your gambling?
• Do you chase losses by continuing to bet after losing, believing you can win back what you lost?
• Have you lied to family members, friends, or colleagues about how much time or money you spend gambling?
• Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
• Have you missed work, school, or important family events because of gambling?
• Do you gamble to escape problems, relieve stress, or cope with depression or anxiety?
• Have you neglected personal relationships, hobbies, or responsibilities due to gambling?
• Do you feel the need to bet larger amounts to achieve the same level of excitement?
• Have you repeatedly tried to stop or reduce your gambling but been unable to do so?

If you answered yes to three or more of these questions, you may have a gambling problem and should seek help immediately.

Impact on Indonesian Families

Problem gambling doesn't just affect the individual—it impacts entire families. Spouses may discover hidden debts or missing savings. Children may go without necessities because gambling expenses take priority. Extended family members may be asked for loans under false pretenses. The stress can lead to arguments, broken relationships, and in severe cases, divorce or family breakdown.

At teo88, we understand the importance of family in Indonesian culture. If your gambling is causing family stress or financial hardship, please use our self-exclusion tools immediately and contact the professional support resources listed on this page.

How to Use teo88's Responsible Gaming Tools

Setting Deposit Limits

To set deposit limits:

1. Log in to your teo88 account
2. Navigate to Account Settings > Responsible Gaming
3. Select "Deposit Limits"
4. Choose daily, weekly, or monthly limits (or all three)
5. Enter your desired limit amount in Rupiah (e.g., Rp 500,000 per week)
6. Confirm your choice

Your new limit takes effect immediately. If you want to increase a limit, you must submit a request and wait 24 hours—this cooling-off period gives you time to reconsider. You can decrease limits at any time with immediate effect.

Setting Loss Limits

Loss limits track net losses (total deposits minus total withdrawals over the selected period). To set loss limits, follow the same process as deposit limits but select "Loss Limits" instead. Once you reach your loss limit, you cannot place new bets until the period resets.

Activating Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available. When you activate self-exclusion:

• Your account is immediately suspended for the duration you choose
• You cannot log in, deposit funds, or place bets
• You will not receive promotional emails or marketing communications from teo88
• Any pending bonuses are forfeited
• You can withdraw your remaining balance at any time during exclusion

To activate self-exclusion, contact our support team via live chat or email ([email protected]) and request immediate exclusion. Our team will process your request within 1 hour. Available exclusion periods: 24 hours, 7 days, 30 days, 3 months, 6 months, or permanent.

Important: Self-exclusion cannot be reversed during the chosen period. If you select 6 months, you cannot reactivate your account until the full 6 months have passed, even if you change your mind. Permanent self-exclusion is irreversible.

Setting Session Time Limits

Session time limits help you avoid losing track of time while gambling. Set a maximum session duration in Account Settings > Responsible Gaming > Session Limits. When your time expires, you will be automatically logged out and must wait until the next day to log in again (for daily session limits) or complete a cooling-off period.

Enabling Reality Check Reminders

Reality checks are pop-up notifications that appear at regular intervals while you play. They show:

• How long you have been logged in
• Your current account balance
• Net win/loss for the current session

These reminders give you a moment to reflect on your play and decide whether to continue or take a break. Enable them in Account Settings > Responsible Gaming > Reality Checks.

Tips for Responsible Gambling

Follow these guidelines to keep gambling fun and under control:

Before You Start

• Set a budget: Decide how much money you can afford to lose before you start gambling. Never use money needed for rent, bills, food, or family expenses.
• Set a time limit: Decide how long you will play and stick to it. Use teo88's session time limit feature to enforce this automatically.
• Accept that you will likely lose: The house edge means that over time, the casino will profit. Treat gambling as entertainment you pay for, not a way to make money.

While You Play

• Never chase losses: If you lose your budgeted amount, stop playing. Do not deposit more money trying to win back what you lost—this is the most common path to problem gambling.
• Take regular breaks: Stand up, walk around, check in with family, have a meal. Gambling should not consume your entire day.
• Do not gamble while intoxicated: Alcohol, drugs, or emotional distress impair judgment and lead to poor decisions.
• Do not use gambling to cope with stress: If you are gambling to escape problems, relieve anxiety, or deal with depression, you are at high risk of developing an addiction. Seek professional help instead.

After You Play

• Stick to your limits: If you lost your budgeted amount, accept the loss and move on. Do not come back later the same day to deposit more.
• Withdraw winnings: If you had a winning session, withdraw at least some of your winnings. Do not gamble all winnings back immediately.
• Reflect on your behavior: Ask yourself whether gambling is still fun or whether it is causing stress. Be honest about your feelings.

What Gambling Should NOT Be

Gambling should never be:

• A way to make money or pay off debts
• A solution to financial problems
• An escape from depression, anxiety, or life stress
• Done with borrowed money or money you cannot afford to lose
• Hidden from family or loved ones
• An activity that takes priority over work, family, or responsibilities

Self-Assessment Quiz

Take this brief quiz to evaluate your gambling behavior. Answer honestly—your responses are private and not stored by teo88.

If you answered "c" or "d" to any question, or "b" to multiple questions, you may be at risk of problem gambling. Consider using teo88's self-exclusion tools and contact the professional support resources listed below.

Supporting a Loved One with a Gambling Problem

If you suspect a family member, friend, or colleague has a gambling problem, you can help:

Signs Someone May Have a Gambling Problem

• Unexplained financial difficulties despite regular income
• Borrowing money frequently or selling possessions
• Spending excessive time on their phone or computer (possibly gambling)
• Mood swings—elated after wins, depressed or irritable after losses
• Lying about whereabouts or activities
• Neglecting work, family, or social responsibilities
• Defensive or angry when questioned about gambling

How to Help

• Talk to them privately and calmly: Choose a quiet moment when they are not intoxicated or emotional. Express your concerns using "I" statements ("I've noticed you seem stressed about money" rather than "You have a gambling problem").
• Listen without judgment: Let them share their feelings. Avoid lecturing, criticizing, or shaming them.
• Offer support, not control: You cannot force someone to stop gambling, but you can offer to help them find resources, accompany them to counseling, or support their recovery journey.
• Set boundaries: Do not lend them money, pay their debts, or cover for their absences. Enabling behavior prevents them from facing the consequences of their actions.
• Suggest professional help: Encourage them to contact the resources listed above. Offer to help them find a counselor or support group.
• Take care of yourself: Supporting someone with an addiction is emotionally draining. Seek support for yourself through Al-Anon, therapy, or trusted friends.

Underage Gambling Prevention

teo88 enforces strict age verification to prevent underage gambling:

• All accounts must complete KYC verification with a valid Indonesian KTP (identity card) showing date of birth
• We use third-party verification services to confirm document authenticity
• Accounts suspected of belonging to minors are immediately suspended pending investigation
• Confirmed underage accounts are permanently closed and balances forfeited
• We may report underage gambling attempts to parents and authorities

Parents and Guardians: If you discover a minor has accessed teo88, please contact us immediately. We take underage gambling prevention very seriously and will cooperate fully with any investigation.